Charnwood Care Home is a residential and nursing care home. Many of our 40+ residents have dementia and other nursing needs. Most unfortunately, the incident in the review has been grossly misrepresented. Soon after the gentleman who suffers from dementia urinated on the floor near our aquarium, a carer came over to the location and attended to the resident immediately, first to calm him down and subsequently, to take him away ever so gently, for a clean-up and change of clothes. This was followed by the cleaner disinfecting the location and further cleaning the place and its surroundings. We could have explained this to Rebecca L but she made no attempt to reach out to the care leaders or management on the day of the incident to share her observation. Management has subsequently met with Rebecca L's aunt and mum (during their subsequent visits) and they are both happy with their mum's care. We therefore refute Rebecca L's account of the incident and her conclusion.