Thank you for sharing your experience at Redbrick Court. Your feedback is important to us as we continually strive to enhance our services for all residents and their families.<br><br>Regarding the telephone, while we have encountered occasional issues with our phone system, as we informed you at the time these are on the phone provider's part and as such is an external factor beyond our control. You will be pleased to note however that no other family member has ever raised a concern regarding not being able to reach us.<br><br>In terms of our meals, we take pride in our commitment to serving nutritious and freshly prepared meals tailored to the dietary needs and preferences of our residents. Our menus are thoughtfully curated to ensure a balanced and satisfying dining experience for all and we do not make use of fast food or processed foods other than on the odd occasion where our residents may request a fish and chips takeaway. We invite all prospective families to review our menus.<br><br>As for activities, we offer a diverse range of opportunities for residents to engage in meaningful and enjoyable experiences. In addition to regular visits from our activities coordinator (3 times per week), we host pet therapy, religious services, hairdressing, our comprehensive range of in-house activities tailored to the interests and preferences of our residents both individually and as a group, as well as monthly events including Chinese New Year, Valentines Day, Father's Day, Sports Day, Charity Coffee, Remembrance Day and Christmas and so many more.<br><br>We are surprised that you claimed to not be able to find seating, given that we provide designated areas such as our cafe lounge and garden room where visitors can comfortably spend time with their loved ones.<br><br>Finally, regarding the management changeover which took place over a year ago, we want to clarify that our dedication to providing exceptional care has remained steadfast throughout this period. We are delighted with the many improvements that the new manager has brought to the Home, and have received numerous commendations and compliments from residents, families, and professionals, affirming the quality of care and positive changes witnessed during this time.