Many thanks for taking the time to review our home. Please accept our condolences on the passing of your stepfather, he is sadly missed at Highfield. I am sorry for how you feel in respect of his funeral. It was never our intention to show any disrespect to your stepfather or his family. I understand that there was very short notice given as to the date leaving us unable to free people from the daily tasks within a large home. Your kind words as to his care are really appreciated and I will of course pass them on to the Highfield team.