We appreciate your feedback regarding your experience at our facility. We have taken your concerns seriously and have implemented corrective measures to address the valid issues you have raised. While we understand that everyone's experience may vary, it is important to note that excessive negative reviews can unfairly damage the reputation of our business. We strive to provide excellent care to all of our residents, and we take pride in the positive feedback we receive from the majority of our clients. We took over this service in December and the home has vastly improved since then and specifically your experience in January. We encourage open communication and constructive feedback, but we kindly request that you consider the impact of leaving several negative reviews. It is our goal to continually improve our services, and we are committed to addressing any legitimate concerns that are brought to our attention. Thank you for your understanding.