Dear Sameeyah. Thank you for your feedback. We are genuinely sorry to hear about the challenges you faced during your husband's stay, and we deeply regret that we did not meet your expectations. At Bagshot Park, we place the highest priority on the wellbeing and satisfaction of our residents & their families. We understand the complexities involved in caring for individuals with severe brain injuries, and we sincerely apologise that you feel your concerns were not adequately addressed. Your feedback is invaluable to us, and we are committed to thoroughly investigating the issues you have raised. We believe in open communication and would appreciate the opportunity to discuss your concerns further, please contact us at info@chdliving.co.uk and we will be in touch promptly. Once again, we apologise for any distress caused and thank you for bringing these matters to our attention. Your input is crucial as we strive to enhance the quality of care and support we provide to all our residents.