Thank you for taking the time to complete a review. We sincerely apologise for any inconvenience or dissatisfaction you may have encountered; we did endeavour to work with you whilst your relative was with us to resolve any issues raised to management. Our aim is to provide the best possible care to our residents, it is something we take very seriously. I would like to assure you we will look into the points you have raised and will take any steps necessary to help improve the service we provide moving forward. Once again, we are very sorry that you feel the experience did not meet your expectations and our usual high standards.