Thank you for taking the time to write this review. Firstly, I'd like to take this opportunity to thank you for your positive comments about our team they are dedicated to delivering an outstanding care experience for each and every one of our residents, and we are incredibly proud of them. I am sorry to hear about other aspects of your experience. We always welcome feedback about our services so that we can continually improve, and would love to have the opportunity to discuss this with you should you wish.