Thank you for taking the time to leave us a review, as we're grateful for the feedback. Your Mam is a much-valued and longstanding member of the Brynmawr Care Village community (as are you, as a regular visitor). We would be happy to do this on a one-on-one basis if you feel able so that we can better understand the details. I hope that our enhanced reviews, where we encourage families to meet with us face-to-face to discuss their loved one's needs and progress, are something you will be able to use going forward.