Thank you for your lovely review and wonderful comments about our care team. In regards to the routine checks, we will raise this with the care team to make sure proper procedures are always being followed however, if she needs assistance at any time (and not just during checks), there is always someone on hand to help. I know some residents are sometimes reluctant to disturb the team, but that's what we, and the call bells, are here for, also make sure all residents are aware of this, and that we are happy to support them at any time. Thank you again, and please do let us know if you have any comments, concerns or feedback now or in the future, and we'll be happy to help.