Thank you for your review; we value all feedback as this helps us to improve our service where required. HC-One would like to apologise that you have cause for concern around the environment. We are continually refreshing areas around the home and do have plans to improve further. We would welcome the opportunity, should you so wish, to discuss your concerns further. If this is something you would like us to arrange, please do contact our colleagues at careline@hc-one.co.uk.