This review unfairly targets our home manager, when she has simply been doing her job, in the tactful, compassionate way she always does, protecting the wellbeing of her residents. She was duty-bound to diplomatically address with Lyn R that her phone calls to her mother often upset her and that perhaps she could steer conversations away from matters that were clearly sensitive for someone living with dementia. Of course, the home manager is always open to further discuss the matter and that would surely be preferable to posting unfair reviews. You will see from the many other lovely reviews that the home and its staff are held in the highest regard.