Thank you for your review, we value all feedback as this helps us to improve our service where required and we can learn from this. We are delighted you think Pendleton Court is a good care home; this will be shared with the staff team who work hard to provide kind, quality care. We encourage in the first instance reaching out to the home manager if you have any concerns; we would be happy to facilitate a meeting if you feel this would be beneficial. Food is prepared to the correct temperature and is also checked during the serving process. Your comments have been shared with the team so they can make certain your mother's food is as it should be. The team will endeavour to answer the door in as timely a manner as possible though on occasion a longer wait may be experienced due to the demands of the business.