Thank you for taking the time to add a review, we're sorry to read your comments about the home. We have checked, and the home have advised that when they met with you, you did not wish to raise your concerns formally and were sorry to learn that they remain unresolved. If you would like us to look into your concerns in more detail, please let our team know at feedback@barchester.com so that we can support you. Kind regards, Customer Feedback Team.