Your opinion of the standard of care provided is based on your visits to the home during your friends' ten-night stay, a relatively short period of time. Your friend has stayed here previously on occasions for respite breaks, raising no concerns. I was Reg Manager at the time. Your friend does have capacity. Care needs would be discussed with her directly & her family (appointed next of kin).  We adhere to the guidance on confidentiality & GDPR. There are limitations as to what can be discussed. We understood transport was arranged. Your friend asked the staff to contact you to assist her. Staff don't accompany a resident home on discharge if already accompanied. I assume more like a prison than a care home refers to coded doors. Lambton is not purpose-built, with a complex layout of corridors, lounges, external doors & staircases. When caring for some residents diagnosed with dementia, coded doors are standard to minimise risk, providing security & safety. Thank you for your feedback.