Thank you for taking the time to review Tolson Grange and we are pleased you rate our care/support as excellent. Thank you for your kind comments regarding our team, which I will pass on. We have had issues obtaining name badges but will ensure colleagues wear these where possible. We have updated our Meet the Team board. During mealtimes, visitors are welcome in other areas of our home, however, we have protected mealtimes to ensure our residents are able to eat with minimal distractions and obtain their required nourishment. I will ask our housekeeping team to increase their checks on your mum's toilet and bathroom. I am happy to discuss all aspects of care with you at a mutually convenient time.