Thank you for taking the time to submit this review. Given the fact that you requested to bring your mum back to Norwood Grange, a few days after leaving us, as she wasn't happy in her new home, the comments in this review come as quite a surprise. Your review contains some factually untrue comments, so well summarise a brief response below. The communal lounge refurbishment was a great success and we've had nothing but positive comments from families and our residents, both during and after the works. Our fees this year increased in line with Sheffield City Council rates.  We are not sure how you calculated nearly 500 but this is simply not true. We were not made aware of any missing belongings but would of course have been happy to investigate. We wish you and your mum all the best for the future.