We are deeply touched by your heartfelt words about our staff at Cotleigh. Your acknowledgment of their dedication and care means the world to us. We extend our sincere condolences on the loss of your Nan. We'll ensure your message reaches the managers and all the staff, including the night carer you mentioned. From all of us here, thank you for trusting us with your Nan's care, and please know that we are here for you during this difficult time.