Thank you for your review, we value all feedback as this helps us to improve our service where required. We greatly appreciate your kind comments regarding our staff at Acorn Hollow. We are sorry the food is not to your mothers's taste; you may be aware we offer an alternative snack menu but also that our chef team would be more than happy to consult with your mother to ensure they cater to her tastes. The home manager will closely monitor staff availability for bathroom assistance to resolve your concern raised where possible. Thank you for your recommendation.