Thank you for your review, we value all feedback as this helps us to improve our service where required and we can learn from this. We are pleased you feel our home colleagues do a good job; we will share your positive comments with them. We encourage raising any concerns to the Home Manager in the first instance and would be happy to facilitate a meeting to this end if you think this will be of benefit. Some of our residents choose or need to remain in their rooms for various reasons and we will always promote independence and choice for our Pendleton Court residents. Staff do encourage people to join in communal areas to maximise quality of life and reduce isolation and this is monitored regularly including weekend visits by the Home Manager.