Thank you for your kind words, they really do mean a lot to us, and have been passed on to the team. We know how hard it is for relatives when they live a long distance, and we are delighted to hear that you were kept updated throughout your stepmother's recent trip to hospital. You are right when you write, every member of staff knows her and cares about her welfare, she is very much part of the Horse Fair Family. Thank you for taking the time to write a review.  Best wishes Lisa