We're truly grateful for your thoughtful review of Kings Lodge. Providing exceptional care and respect to all our residents is paramount to us. We understand the challenges that can arise, and our team is trained to handle such situations with patience and positivity, ensuring the well-being of everyone in our care. It's heartwarming to hear that our carers' approach has made a positive difference for your brother. Their dedication to maintaining a supportive and nurturing environment, even in the face of difficulties, is a testament to their commitment to our residents' happiness and safety. Your recommendation means a great deal to us. We strive to create a place of safety, comfort, and good food for all our residents, and we're grateful for the opportunity to care for your brother. If there's anything else we can do to support you and your family, please don't hesitate to let us know.