Thank you for this really heartfelt review from myself and the team. It is not an easy decision to make in the beginning as this is not what anyone wants. We all want to grow old in the safety of our own homes with family around us so when that decision is made you have to feel that you have sought the best care possible and from what you say "you have". We strive in providing a service that caters for the individual, by involving the family/relatives and service user to achieve the very best outcome for them. We have a person-centred approach offering the individual privacy dignity and respect at all times while allowing them the freedom to express themselves. We want them to feel safe and cared for as well as part of a larger social group. "Living their best life". So when we receive a review such as yours, it feels like we are doing things right - after all this is "their home". The fact that you wouldn't hesitate in recommending us to others says it all. Once again. Thank you.