I deeply regret that you feel this way. It has always been my utmost priority to ensure that your stepdad receives the highest quality of care possible. From our perspective, we believed that we provided this level of care. However, after reviewing the information provided by the hospital and assessing his condition during our visit, we concluded that we would be unable to meet his increased care needs. Initially, I was unable to meet with you due to prior commitments that were already scheduled for the day. However, I rearranged my schedule to accommodate our meeting later in the afternoon. I understand your concerns and apologise if you feel that I let your stepdad and your family down. If you would like to discuss this matter further or have any additional questions, please do not hesitate to contact me. Your feedback is invaluable, and I am committed to addressing any concerns you may have.