Thank you for bringing this to our attention. We are sorry to hear that your father's experience during his 6 day stay was not to your satisfaction. We have reviewed/addressed all issues. We were aware of the light, unfortunately, when the maintenance operative came to fit the new bulb he was turned away by yourselves. Staff will always prioritise residents after mealtimes & return to clean the dining area after. We apologise if this misunderstanding caused offence. We have not received any recent complaints in relation to food.  If the menu is not to a resident's taste, separate meals can be prepared on request.  The home has well-earned 5* EHO rating. Rentokil specialist sensors are within the building to prevent mice indicating the problem has been resolved. Our team work very hard to keep the home clean & deliver a high standard of care. Once again, I am very sorry the experience did not meet your expectations, we apologise & I hope your father has settled in well to his new home.