Thank you so much for your kind review. We are so pleased that you feel things have changed and that you can see we are moving forwards, we are really grateful for all your support and the trust that you have in us. We are happy to hear you feel Mum is well cared for, she is a pleasure to support and it's always lovely to see your dad on his daily visits. I will pass on your lovely feedback to all staff who will be delighted to hear your kind words. Kind regards