Dear Marion, thank you for your recent review of Bradbury House. We have read all your comments and taken these on board. I am so sorry to hear that you did not receive the communication and condolences for the sad passing of your husband. This is something we always try to do for our families and I'm sorry on this occasion you have not felt supported at this difficult time. The care for our residents and families at all stages is important to us and in particular at the end of their life. I am sorry on this occasion you feel we haven't met your expectations, and therefore we have raised your concerns under our complaints policy and will be in touch in due course to discuss this further with you. <br>Kind Regards