We are sorry to hear that you were dissatisfied with the level of care provided to your mother during her short stay at Chestnut Court. We appreciate that you have brought this matter to our attention. While we would have preferred that you had raised your concerns during your mother's stay with us, we could have addressed them and made any necessary improvements. Please be advised that we take all complaints and concerns seriously. We are currently evaluating the refurbishment of the home and examining all other issues to ensure that they do not occur in the future. Our commitment to providing the highest quality care to all residents, regardless of their funding status, is unwavering. We apologise for any inconvenience this matter may have caused you and your family, and we thank you for trusting us to care for your mother.