The issues raised are not facts but fabrication. CQC has inspected the home and has found the Home to be above average. The Home has achieved 3 good and 2 requires improvement. We have been dealing with moving and handling for years with no issues. These issues have been raised by a friend who visited the resident about 5 times. If she was seriously concerned why haven't these concerns been brought to the attention of the manager at the time of her visits?. How many times has she eaten the food as we have no record of providing her any food. The water is changed at midnight every day and refilled when needed throughout the day. The Home is adequately staffed and CQC is very happy with our staffing level. Re the condition of the building being damp etc, this is an aspect we will accept if she can provide us with her qualification as a building surveyor. We feel due to other ongoing issues with this resident that this review bears no substance to the care we provide.