Thanks for leaving a review. We're sorry to learn you're not happy with the experience at Kingsland House and that despite our extensive investigation and response into your concerns, you remain unhappy. I can see that in the final days of your Nan's life, the home made sure the family could remain with her throughout the day and night and made sure drinks and food were provided. We're sorry if this didn't meet your expectations. Kind regards, Barchester's Customer Feedback Team.