We are extremely saddened to hear of your experience at Armstrong House. Our sincere apologies were extended at the time of this incident, and we continue to offer our condolences and regret with regards to your experience. Our team always stay connected with residents loved ones, particularly during circumstances whereby they have fallen ill or have sadly passed away, and the home attempted to contact you at the time with no success. Our team have continued to reach out to you so please do get in touch if youd like to discuss this further with the team.