The access road to Pennine is indeed an unadopted road and not owned by the care home, I can reassure you that there has been a meeting with a council representative with regards to the council looking into adopting the land. Hopefully, this will be resolved soon. The modernisation programme has been in place for the past few years, which has been continuous. Several changes have already occurred and we have received very positive feedback from residents, visitors and partner agencies. The home continues to have a good CQC rating, with no concerns raised by either councils or social services during their recent inspections. The home has also had several compliments regarding the high standard of care delivered and the positive environment for the residents in recent months. We regret that you don't share this opinion and we would like to take this opportunity to thank you for your feedback.