I am really sorry to see your comments and the underscoring you have given to some of the domains of operation. Obviously, the management team takes seriously everything you have said, for which reason we called an impromptu meeting this morning to discuss your ratings and lessons learnt.  I understand the manager equally spoke to you personally yesterday to acknowledge your comments, and in the next few days, you will be invited to a meeting to make sure that communication between you and the administration is heightened to the level experienced by all the other relatives. One area to consider is for you to visit and meet the administrative team during the working hours of Monday to Friday but all the same, I am assured that after medical reviews are carried out, updates are usually given to your brother, who visits during the weekdays. We will of course assess the need to make electronic communication available to all family members, especially to those unable to visit frequently.