Thank you for this information and we are glad that you are happy with the service we provide, Just to forward some information within the coming months we will be refurbishing the home and extending, the two buildings where you walk into the courtyard will joined on together and will become the new front door and entrance, with a reception area, This is the reason we have not made alterations to the door that is used at present. This will no longer have an effect on anyone having to wait for long periods of time while our care team are supporting your loved ones. Thank you for the feedback and I will cascade the feedback down to the full team.