Dear Richard, thank you for taking the time to share your observations and feedback about your first experience of a care home. You did tell me that it was a good experience, that Mom was comfortable and you stated that the support staff had also given you was incomparable. We genuinely appreciate your input and are pleased to hear that you find our staff friendly and helpful. We understand the perception that having enough staff is crucial to ensuring the well-being and comfort of our residents. We would like to reassure you that we are committed to maintaining sufficient staffing levels to provide the highest standards of care at all times. I would off happily talked you through the staffing ratios and how we ensure we always have enough staff on duty to provide personalized and attentive care to all. Always happy to help.