Dear Karen, thank you for sharing your experience with us. We're glad to hear that your dad has settled in well and that you find the staff kind and attentive. Ensuring a high resident-to-carer ratio and maintaining cleanliness are priorities for us, so we appreciate your positive feedback in these areas. We understand your concerns about the fees associated with care homes and we appreciate your honest feedback about the value for money. It's important to us that you feel your investment in your dad's care is going towards the excellent care and dedication provided by our staff. Your trust in us is greatly valued and we're committed to providing the best possible care for your dad and all residents.