Hi Jim, It was indeed a pleasure to have looked after your sister, whom all the staff and I were all so fond of despite the complexity of her illness. It is very gratifying to read of the genuine impression we had created on you, your partner and of course your late sister. She is sadly missed and will remain in our hearts and prayers forever. May she rest in peace. I can assure you that all the staff are so chuffed to read your comments which we will use to continue to improve our services to the residents. Each time I go to the Ealing Hospital, I think of your sister and the discussions I used to have with the consultants in advocating for your sister's health and welfare. I am sure she is at peace now and I wish to thank you on her behalf for always being there for her. God bless.