Thank you for your review, we appreciate all feedback as it helps us to make improvements where required. We are sorry that you have had cause for concern. We sincerely apologise and assure you this is now monitored very closely; systems and processes are in place to prevent a re-occurrence. We would like to take this opportunity to reassure you that we take all concerns seriously and use all lessons learnt to further enhance the quality of care we deliver at Berry Hill Park.