We are saddened to hear that your experience at our care home hasn't been the positive experience we would like it to be, and would like to reassure you that we take all complaints seriously. With regards to the incident mentioned, the police did attend the home and chose not to take any further action against either of the people involved. It was reported to the safeguarding team & social services, who also chose not to take any further action and closed the incident. At a later date your dad unfortunately had an unwitnessed fall, we sought medical assistance that found no obvious injury. However when staff identified further concerns, we arranged for him to attend hospital, where he was correctly diagnosed and put the appropriate treatment in place. The health and wellbeing of all the people cared for in our home is of paramount importance to us and we would like to assure you of our best intentions. Our door is always open should you wish to discuss your Father's care further.