The company takes all legitimate feedback and any justified concerns raised seriously. At the time of the event, a thorough investigation was carried out, working closely with our regulatory bodies as part of our registration requirements.  During this process, all information was provided to CQC, Safeguarding and the Local Authority and all were satisfied with the evidence provided. We acknowledge that the gentleman in question left our premises in October 2023, but the circumstances surrounding this were far more complex and detailed. We have no knowledge that there was a fall, or any injury sustained during this short period of absence from the Home. Your husband was promptly collected by a senior member of the Company and was reported to be in good spirits and of physical wellbeing.