Dear Charlotte, thank you so much for your wonderful review of Beechwood. Delighted to hear about your positive experiences when visiting our home. It's heart-warming to know that you feel welcome and enjoy the friendly, bubbly atmosphere that we strive to create. Our goal is to make both residents and visitors feel at home and your feedback reaffirms that we are achieving this. We are glad that you appreciate our decor and the relaxed ambience, as we put a lot of thought into making the environment as homely and comfortable as possible. It's also great to hear that you enjoy the music, the coffee machine and the hospitality offered by our staff. Our team takes pride in engaging both residents and visitors in our activities and we're pleased that you enjoy being a part of them. Your comments will be shared with our staff who will be thrilled to hear that their efforts have made such a positive impression. Warm regards, Claire, the home manager and the team.