Many thanks for your kind comments about Willows. As you know, the decor was discussed at a recent relatives meeting and I am delighted to share that we have received quotes for redecoration and refurbishment, and look forward to work being started very soon. Regarding your comments about the food, it is a difficult balance to ensure that food is always at a safe temperature for residents who all eat at different speeds. However, our food is served on a heated trolley and we have the facilities to reheat food safely if residents wish this. We understand your concern about the fee increase, too. However, a full explanation can be found in the letter that we sent out to fee payers giving them notice of the increase.