Thank you for taking the time to share your thoughts. We're delighted that your friend feels well looked after. Ensuring that all her needs are met and it is essential to address anxiety swiftly. It's essential to gain your perspective as well as our residents so that we may gain a wider view of the service and satisfaction we endeavour to deliver. If there's anything more we can do to support her or address any concerns, please don't hesitate to let us know.