Thank you for this very kind and insightful feedback relating to your experience, and importantly your Dad's experience, at our Nursing Home at Woodhayes in Exeter. Thank you for highlighting the kindness and patience of our Care and Nursing Team - I know Gill and her team will really appreciate that kind feedback. We hear what you say about the building - we purchased Woodhayes towards the end of Covid and lockdowns so have not been able to get as much done as we would have liked, we've focussed heavily upon regulatory work with regards to the building (fire regs etc) and outside painting and repairs. We have refurbished several residents' rooms and now have quotes in for decorating the corridors and resident lounge areas - it's going to look lovely. Thank you again for your kind feedback. Nathan.