We are absolutely delighted to have the opportunity to look after your nana, who is a pleasure to have around and is enjoying hearing about family adventures abroad! I appreciate that you tend to pop in during the evenings and perhaps don't get a direct sense of activities. Our activity manager who has herself recently completed a sky-dive, is driving some excellent activities into the home; so if you do get the chance to visit earlier that would be great! The staff team will be very pleased to have your feedback as it is always a boost to morale. Thank you very much for taking the time to do this.