We would like to express our gratitude for taking the time to share your thoughts and feedback on your experience as a family member of a resident here in The Argyle Care Home. It's great to know that your Dad is very happy and content, loves his room, and is well cared for by the members of staff who have become familiar to him. We are however keen to address the issues you have mentioned in more detail during your next visit, as we have robust protocols in place to ensure the best possible experience for our residents. Looking forward to seeing you soon. Kind regards.