Thank you for taking the time to provide feedback, it is important to mention that Springfield was sold long after the placement had ended and this review has no relevance to the current practices, culture and ethics of the new provider; that being said, we are sorry that you felt services at Springfield didn’t meet your expectations.  There are also many inaccuracies in your review:<br>The team were pressurised by yourself to accept this placement based on recommendations and our reputation and the assessment that was used for admission was that of the hospital. The equipment mentioned that belonged to the resident was in your possession and withheld by yourselves and the home replaced it within 24 hours at their cost.<br>All concerns raised were addressed immediately on the phone and followed up in lengthy email correspondence. <br>Our care records and testimony from the care team reflect a very different picture than the one you have portrayed.  Referrals to the occupational therapy team, the physiotherapy team and the GP were made immediately and the resident was seen in good time. <br>Management made no threats to any family member of the resident and it is a shame such accusations are made against members of the team that have dedicated their lives to providing excellent care. <br>By all accounts the resident received excellent care at Springfield, this evidence was provided to the commissioners and the regulators who also agreed there was no merit to these accusations. This short placement unfortunately ended due to a breakdown of communication as such we were advised to terminate the placement.  As a gesture of goodwill transport and escort was provided by the home to the resident’s next placement.