Thank you, we very much appreciate your feedback. We take care to ensure responses are dealt with as conclusively as possible and in good time. We are looking closely into the items discussed during our telephone call with you following your review. During that call, it was good to hear that in recent weeks, you feel that your Husband's care has significantly improved, we will ensure this continues. Thank you again for your honesty and for placing your trust in us, from our Customer Relations Team at Belmont Healthcare.