We are very sorry to hear that you were disappointed with the experience of our service. We pride ourselves on our great care delivery and our wonderful and fully trained staff team. We are also very proud of how responsive we are to all and any families who have any specific incidents or issues. As a result of our hard work, we currently have 63 family reviews on this platform and are very proud of our score out of 10, which we worked very hard to achieve. If your experience hasn't felt like our best service, please do reach out to info@victoriahouseleeds.co.uk, where you will receive an immediate response to your specific concerns.