Thank you for your amazing kind words. It's wonderful to hear that your mother-in-law has adjusted so smoothly to life at Oakland Grange. Transitioning to a new living arrangement can be challenging. The emphasis on creating a person-centred culture and the effectiveness of the key worker system are definitely factors that contribute to a positive experience. It's especially reassuring to know that we  are receptive to feedback and  that we actively seek opportunities for improvement. Being able to raise concerns without encountering defensiveness is crucial in ensuring that residents' needs are met and their voices heard. Thank you for sharing your positive impressions of Oakland Grange.