Thank you for taking the time to share your experience during such a delicate time. We deeply appreciate your kind words about our carers and the activities coordinator. It means a lot to us to know that you are satisfied with the care and support provided to your mother. We understand your concerns regarding the condition of your mother's room. Due to the sensitive nature of her end-of-life care, we believed it was best not to disrupt her environment by completing the room renovations. Our primary focus was to ensure her comfort and stability during this time. However, we want to reassure you that the necessary work has now been completed. We apologise for any distress this may have caused and appreciate your understanding. Your feedback is invaluable as we strive to provide the best possible care and environment for all our residents. If there is anything further we can do to support you and your family, please do not hesitate to reach out.